HOW WE HANDLE FEEDBACK

Communication: We foster a service that encourages open and honest communication, considering all feedback received

Timely: We will deal with feedback in a timely manner, usually within 7 days

Improvement: We ensure that feedback is considered in staff reviews, organisational reviews and in planning service improvements

Valued: Feedback is sent directly to our CEO, where required this may be taken to our board

How: Written feedback can be lodged via this website, via email admin@shapingoutcomes.com.au or by filling out the form in one of our offices. If you’d prefer to call and talk to our administration team you can call during our operating hours on 1800 317 468