COMPLAINT AND FEEDBACK FORM

YOUR OPINION IS IMPORTANT

Feedback may be communicated by using the contact form on this web page, face-to-face or over the phone with one of our members of staff, an email or written letter addressed to a staff member, surveys provided by Shaping Outcomes, and/or anonymously via the feedback box located in the service. You may choose to have a support person present when making a complaint, this can include an advocacy service. There are different types of feedback:

Feedback is information about reactions to a service, a person’s or organisation’s performance of a task, which is used as a basis for improvement.

An enquiry is to seek information.

A compliment is an expression of praise.

A complaint is an expression of dissatisfaction with service provision or how a matter was handled, including functions performed.