Tweed / Gold Coast
Byron / Ballina / Lismore
Grafton / Yamba


Kerrie Chique
Key Worker Development Specialist

Kerrie Chique began working with Shaping Outcomes in 1998. Her passion for teaching children with additional needs started in 1991 at St Joseph’s Community Preschool, which was the first local program to include children with disabilities from Shaping Outcomes.  In one of her roles at Shaping Outcomes, Kerrie has worked closely with the local Aboriginal and Torres Strait Islander families, Elders and the Bugalwena Health Team.

“What I love about working at Shaping Outcomes is the wonderful and amazing children and their families. I am so grateful and proud to be a part of their everyday lives, challenges and good times.  Working with such a talented Shaping Outcomes staff, local Early Childhood educators and quality Early Childhood settings in the Tweed Shire community is fulfilling, enlightening and satisfying. I feel honoured to come to work every day.”

Elaine Clinnick
Key Worker Development Specialist

Elaine Clinnick has been involved with Shaping Outcomes since 2010 when her family accessed the service for her daughter. She began working at Shaping Outcomes in 2012 as an Early Childhood Intervention Teacher/Key Worker Specialist, and continues to work part-time in early childhood education and care.

“Shaping Outcomes is such a great place to work, we have a fantastic team of staff who are very supportive of each other. It is wonderful to be a part of Shaping Outcomes”.

Sarah Kennedy
Key Worker Development Specialist

Sarah is a primary trained teacher and has a wealth of experience and education to support her families, with studies in Early Childhood Education, a Bachelor of Education, Fine Arts and Visual Culture, and a Graduate Certificate in Autism Studies. She works across many educational settings from early childhood through to primary education. Sarah’s lived experience surrounding autism assists her to support the needs of every child and their family. She enjoys using art, craft and hands-on activities as tools to deliver interventions in a way that is lasting in results, and enjoyable for children.

“In my role at Shaping Outcomes I believe that placing value on the strengths and wonderful abilities that each child possesses puts focus where it needs to be. Building the potential of every child, celebrating each success – small and large, and learning and growing together.”

Anne Nethery
Key Worker Development Specialist

Anne has had many years experience supporting students with disabilities in primary schools in her role as Additional Needs Teacher. In this role she helped students with disabilities in their smooth transition to school and throughout their primary years, ensuring that they received the support needed to successfully achieve their full potential. Anne is a strong advocate for inclusive education and is excited about continuing her passion in supporting children with disabilities in her new role as Key worker Development Specialist at Shaping Outcomes.

“I’m thrilled to be part of the very dedicated and experienced Shaping Outcomes Team and am so privileged to be able to assist local children and their families to feel that they are all valued members of our community. So they can live by this Verna Myers quote – Diversity is being invited to the party; inclusion is being asked to dance”

Michelle O’Neill 
Key Worker Development Specialist

Michelle O’Neill is a Key Worker Specialist and has been with Shaping Outcomes since 2015. Michelle has worked locally in the Early Childhood sector as a teacher for over 20 years, during that time she worked in collaboration with staff from Shaping Outcomes to support children in her care, before deciding to follow her strong interest in the area of working with children with delays and disabilities.

“I feel privileged to work at Shaping Outcomes with other dedicated professionals, who are so supportive not only of the children and families they work with, but also one another. I very much enjoy being a part of our community and getting out into the homes, centres, and schools where I am able to work alongside others to provide positive outcomes for children.”

Carley Veal 
Key Worker Development Specialist

Carley Veal is a qualified primary school teacher with over 12 years’ experience across a variety of local educational support settings. Before becoming a teacher and joining our team Carley previously worked in early childhood settings, she was a teacher’s aide for many years and has worked for Ronald McDonald House as a tutor for children who have missed significant amounts of school due to illness.

Carley first came to Shaping Outcomes as a parent and is passionate about the transdisciplinary approach that Shaping outcomes offers as she has seen first-hand the success early intervention has for families like her own. Carley has plans to further her study this year with a graduate certificate in Autism Studies.

“Working for Shaping outcomes has given me an opportunity to give back the support that was originally given to me. I’m so happy to be able to help our community and build relationships that will foster growth for these families moving forward. I am really proud to be part of such an amazing team of professionals in such a supportive environment.”

James Warren
Key Worker Development Specialist

James Warren is one of our newest Shaping Outcomes staff members, James has been a primary teacher in both NSW and Qld and has worked across an array of education settings. During his time as a teacher he has had experience working with children with many differing disabilities. By working with Shaping Outcomes, he’s looking forward to work alongside families and the young person to support them in their goals and aspirations and to ensure they have the skills to lead an independent life.

“I am really excited to be part of a dedicated team like Shaping Outcomes, helping families through what can be a very stressful time in their lives. For this, I am enthusiastic to get out into the community to help families move forward and to provide a high standard of service.”

Kim Wilson
Social Worker

Kim started her career in early childhood and from the onset became passionate about shifting outcomes for children, young people and families whom were experiencing barriers to supports and services. Kim is enthused about improving systems and enabling high quality service provision for children to thrive. Kim is a Special Education Teacher with a background in Early Childhood Intervention, is a Social Worker and has qualifications in Mental Health First Aid as an Instructor. After many years in early childhood intervention services, integrated family services and policy and strategy, Kim’s drive for equity to enable inclusion and participation is core in her practice.

“Moving out of the policy and strategy space back into my practice, I’m so excited to work with the amazing team at Shaping Outcomes to enable children and families to thrive, connect and belong. Shaping Outcomes truly implements family centred and evidence based practice and their mission and vision align so much with my professional practice as a Social Worker”.

Kate Hamilton 
Individual Skills Support

Kate Hamilton has worked in Early Childhood Education and Care for more than 15 years and is passionate about enhancing the lives of children with differing abilities. After implementing inclusive practices including Key Word Sign, taught to her by Shaping Outcomes staff, whilst working in a local childcare centre, Kate decided to return to study and shifted her focus to  work solely in the disability sector. Kate holds a Diploma in Early Childhood Education and Care and is currently studying Occupational Therapy. Kate works to support children in various group settings at Shaping Outcomes and is particularly passionate about supporting social communication in pre-school and school groups.

“The team at Shaping Outcomes is inspiring. To be surrounded by staff who are advocating for, supporting and celebrating children and families achievements and abilities makes me proud to be part of the Shaping Outcomes team.”

Hayley Elford 
Individual Skills Support

With a Diploma in Early Childhood Services Hayley has worked as an educator for 19 years. During these years she was always drawn to working closely with children who have additional needs. This led Hayley to accomplishing a Graduate Certificate in Autism studies in 2019 and then most recently a Cert 4 in Education Support which has given her the opportunity to work as a teachers aid in local primary schools.

“Over the years I have witnessed first hand the dedicated support that children, their families and educators receive from Shaping Outcomes. I am excited to be apart of such a supportive and invested team”.

Krystel Joyce
Individual Skills Support

Krystel Joyce has worked in many roles and even studied to be a paramedic, but found her calling in Early Childhood Intervention. She has a background in working with kids & adults with various disabilities, and as a parent of a child with processing issues she also has lived experience. Krystel is passionate about providing the best care & development for children & their families.

“I am very excited about working with the Shaping Outcomes team, to help kids thrive & be included in their local communities is a great privilege”.

Ben Veal
Individual Skills Support

Ben is currently studying a Bachelor of Sport and Exercise Science and plans to continue within the disability sector post study. He has a background volunteering with children in a range of sports and martial arts settings. Ben has a nephew with ASD and understands the complexities of working with adults and children with various disabilities and enjoys the opportunity to use his background to enrich client’s day to day living.

“Working for Shaping Outcomes has given me the chance to be part of a professional team that does its utmost to enhance the lives of so many families in the local community”.


Kym Georgeson
Key Worker Development Specialist
(Byron Bay/Ballina)

Kym has worked in Early Childhood for over 20 years, she comes with experience in working in a variety of roles; one on one with children, managing families and teams and also managing a service that meets the needs of families with diverse backgrounds. It was during this role that she cemented her passion for working with children and families with disabilities.

“After having both professional and personal experiences with Shaping Outcomes over the past 10 years, I feel honoured to be part of such an inspiring team. Supporting families to provide environments and experiences in their community that help in enhancing their children’s development, while creating a sense of safety and security is when I feel truly rewarded.”

Renee Kerr
Social Worker

Renee is a Social Worker, coming from a Child Protection/Out of Home Care background. After working for a few years with teenagers who have experienced significant trauma and are also living with disabilities, Renee saw a lack of services and support for young people earlier in life as a significant barrier to reaching goals and achieving outcomes in teenage years, and decided that she wanted to work with children earlier in life. She has a Batchelor in Behavioural Studies and her Masters in Social Work and is passionate about advocating for, and supporting children and their families to access support and services, to empower them to achieve best outcomes.

“I am excited to work with the Shaping Outcomes team and to help shape and develop the Social Work role into a strong service for children and their families”

Melinda Turnbull
Key Worker Development Specialist

Melinda Turnbull has recently joined the team at Shaping Outcomes as part of our expansion into Lismore/Ballina. Melinda has worked for 25 years in a variety of Early Childhood settings including as Teacher/Director in small rural preschools, Early Intervention Transition to School program and an Aboriginal Children’s Daycare Centre. Through her teaching roles she has closely collaborated with Speech Therapists, Occupational Therapists and Keyworkers and has developed a passion for working with children with developmental delays and disABILITIES.

“I am delighted to join the dedicated team at Shaping Outcomes and look forward to supporting and empowering young children and their families in Northern NSW.”

Denise Wale 
Key Worker Development Specialist

As a Specialist Educator with over 15 years of experience working with children with disability and their families, Denise has delivered exceptional services and programs to assist young people and their families to develop skills and experience that enhance their lives. She is a keen sports-person and has worked in this field supporting young people to achieve their personal goals and to live a healthier life-style. Denise is passionate about inclusive practice and has assisted various organisations both personally and professionally to provide inclusive environments for all. She has also worked and lived in remote indigenous communities, again fostering inclusive practice for participants whilst maintaining cultural and familiar connections.

“I am pleased to continue my career with Shaping outcomes, as I am passionate and dedicated to providing support to children and their families and believe myself and Shaping Outcomes to be a great ‘fit’ in our shared ethos of inclusivity for all.”

Alana Martinero
Individual Skills Support

My background is 20 years in social coaching, using NLP and CBT techniques that focuses on finding and utilising a person’s strengths.  After raising my own child with ASD/ADHD I became very passionate about early childhood intervention.  I believe every child can thrive, and they all need an advocate and activist for their individuality and uniqueness.  I am now studying Disability Support, every day is a learning experience.  I find supporting children and their families, whether in support or coordination of supports, the most rewarding career.

“Shaping Outcomes have set a new standard for care and support, not only in the way they conduct support for the families, but also in the way they support us as a team.  I’m very grateful to work with such dedicated and experienced professionals, who have the biggest hearts”.


Melissa Alford
Key Worker Development Specialist

Melissa has over 15 years’ experience working in the early childhood profession which included early childhood centre management and various teaching positions. Melissa’s move to Early Childhood Intervention seems to have been predetermined as she has always been drawn to working with children with differing abilities and their families, she is very passionate about inclusive practice and a big advocate for community inclusion. Melissa is looking forward to using her skills on a more individualised basis supporting children and families.


“I am proud to be a part of the Shaping Outcomes team as a Key Worker Development Specialist and can honestly say I have not met a more dedicated and compassionate team of professionals”.

Amie Cole
Key Worker Development Specialist

Amie has worked as a qualified special education teacher across early childhood intervention, mainstream, and specialist school settings for over 15 years. She is passionate about meaningful inclusion that promotes the social, emotional, and cognitive wellbeing of all children. She has experience using alternative & augmented communication technologies and is qualified in Picture Exchange Communication (PECS). Amie has also engaged in post graduate studies in language development due to her interest in this area. Amie is trained in Functional Behavioural Analysis. She combines this approach with an understanding of a variety of evidence-based methods, pre-verbal communication, sensory processing, and emotional regulation techniques, to help children engage best in their home, community, and educational environments.

“Being part of a flexible organisation like Shaping Outcomes allows me to work in partnership with families to best support development and wellbeing. I am lucky to work in this space, because I am supported to improve outcomes through play… I get to sing, climb, crash, create and explore the world through the unique lens of a child’s eyes.”

Anita McLennan 
Key Worker Development Specialist

Anita has been an Early Childhood educator for over 20 years, teaching in preschool, long daycare and most recently working in service management as a centre director. While she enjoyed the director role she felt the tug back to working one on one with children and families. Anita knew she wanted to make a difference and get better outcomes for children with disabilities and their families in her community.

I feel privileged to come on board with Shaping Outcomes, where I feel my professional vision and the organisations mission are truly aligned. Advocating and nurturing children and their families to thrive, connect and belong in our community.”

Vash Keogh 
Key Worker Development Specialist

Vash has worked in childhood education for over 10 years in a variety of roles. With lived experience in disability, she gravitated towards working with children with disabilities and closely with their families. Following a temporary position teaching young adults with disability, Vash knew she wanted to be in the Early Childhood Intervention space. Vash is particularly passionate about music education and its place in ECI, she is a gifted educator and communicator who integrates Key Word Sign within her program.

“As soon as I heard about the Key Worker Development Specialist role at Shaping Outcomes I knew I wanted to be on board. I love the flexibility of the role which allows me to work closely with the family to achieve the best outcome for the child, while nurturing their personal strengths and passions along the way.”

Amanda Eggins
Individual Skills Support

Amanda’s passion is advocating for families and supporting children/families to reach their goals. After receiving a diagnosis for her child in 2009 she has now walked the journey of parent carer. As the parent of a child with a diagnosis she personally knows the importance of the ‘Team around the Child’ and the role the team plays in making it possible to meet goals. She is also an experienced home-schooler who has a strong connection with education, being a lifetime studier herself.

“Since starting with shaping outcomes I have only encountered employees that are truly client-centred, working hard to achieve the best possible outcomes for the children and their families”.

Ros Elliot
Individual Skills Support

Ros comes from a background of lived experience and brings a wealth of knowledge around self advocacy and caring for a child with a disability. Now that her child is grown she wanted to help others along the journey that she has already travelled. Becoming an Individual Skills Worker seemed a natural progression and the perfect way to outwork her skills.

“I knew I wanted to be part of the Shaping Outcomes team to share my experiences and to be part of a support system for children & their families”.

Gina Fleming
Individual Skills Support

Gina Fleming has worked as a support worker for the past 3 years. She has an excellent skillset for the role being professional, fun and outgoing – her families adore her.  Her skills as a individual skills worker continue to grow everyday with the different situations and challenges she faces. Gina is in her 3rd year of a Bachelor of Social Work and plans to continue within the disability sector to help others, post her studies.

“Since starting with shaping outcomes I have only encountered employees that are truly client-centred, working hard to achieve the best possible outcomes for the children and their families”.

Tayla Hankin
Individual Skills Support

Tayla comes from an early childhood education background where she has over 10 years experience. During those years she has worked with children aged from birth to 6 years old with varying abilities. While Tayla enjoyed her career in early childhood education she was seeking more and saw an opportunity to further her skill set and knowledge in the area of disability while continuing to work with and support children and families.

“I am so excited to be working with amazing people who share similar passions and want to see children and families thrive within our community”.

Kirsty Malinowski
Individual Skills Support

Kirsty Malinowski comes to Shaping Outcomes from 7 years of working within the family day-care space, providing children within her care the support, education and developmental skills needed to be able to transition to big school confidently. Kirsty has always had a passion to help others in all areas of need.

“I am very fortunate to be working within Shaping Outcomes, to be able to help children grow and develop skills to benefit their everyday lives while working alongside like-minded passionate people is a joy”.


Col Usher
Chief Executive Officer

Shaping Outcomes has been a pillar of support and advocacy for families and children with developmental delays and disabilities in the Tweed for over 38 years.  When the opportunity presented itself to assist the organisation in 2014 in Governance support it was a no brainer.  Since then I have walked closely with the team watching them transition through one of the hardest reforms undertaken to any industry in Australia.  The level of commitment, flexibility, understanding and passion from this team was relentless.  I feel it is my privilege and responsibility to contribute and support them as much as possible to see continued impact on families, children, Early Childhood education and the broader community.

“I believe that a community that truly understands and supports diversity, inclusion and culture is a strong community. WE ARE BETTER TOGETHER”

Aaron Thompson 
Chief Financial Officer

Aaron came to Shaping Outcomes after 18 years in accounting, taxation, finance and business services; including 13 years in public practice. As a parent of two children who have accessed the service, a past period on the Board of Directors as the treasurer and as an adult living with ASD, he is well placed and passionate about the service. Aaron is working in the management team ensuring the continued financial health and sustainability of Shaping Outcomes.

“Our family has trusted this service for many years and seen great gains in our children. It seemed like a natural progression to work here and ensure it is sustainable for years to come.”

Ruth Usher
Chief Operations Officer

Since the year 2000, Ruth worked with a children’s organisation supporting the emotional wellbeing of children within the education system. After receiving a diagnosis for her daughter in 2013 it became evident that a future advocating for children with disabilities would entail. In 2017 she joined the Shaping Outcomes team to combine a love of writing, advocacy and support of families writing NDIS plans. After a short stint leading the Northcott team at Tweed Heads, Ruth brings an enthusiasm and exhaustive knowledge for NDIS to Shaping Outcomes which will support our families and staff.

“Shaping Outcomes has supported us through some of our most testing times as a family, it is so great to be on the other side giving back to a supportive workplace and community.”

Stefanie Pawluk
Executive Assistant

Stefanie Pawluk has been with Shaping Outcomes  since June 2016 .  Stef is our Executive Administrator and provides support to the CEO, CFO and COO.  Stef also provides support to our Key Workers, Individual Skills team, Families and participants.  She is of great value to our team.

“The people I work with are a brilliant dedicated team and I am so honoured to be part of it. I don’t think I have ever come across a workplace where everyone is so gentle, patient and understanding of the roles they play toward the early intervention for children with additional needs.”